Who to Contact

If at any time you have concerns about your child's education, social and emotional development or general well being do first contact the class teacher. 

In a large primary school, it can sometimes be difficult to know the relevant person to contact. The table below summarises key contacts for the school.

For any other queries or if you are unsure who to contact, please call the school office on 01442 822056 (office hours: 8:30am – 3:30pm) or email admin@groveroad.herts.sch.uk

We aim to respond to all queries within 48 hours. If you have not had a response within 48 hours it is worth contacting the school again as your email may have gone into a spam folder. 

Query	Relevant person	Contact details
School policies	School website RLP Trust Website	www.groveroad.herts.sch.uk https://www.ridgewaylearning.org/1517/key-information/category/35/rlp-policies
Dates and events	School website	Date & Events
Letters to parents	School website	Letters Home
Quick queries or messages  at morning drop-off	Member of year group team will take and forward message	Cloakroom door or school office
Discussion with class teacher (learning, progress and general day to day routines)	Teachers will do their best to be available at end of day. (Tuesday is staff meeting day)	admin@groveroad.herts.sch.uk 01442 822056 Please contact the school office to book an appointment or for a member of staff to call back.
Senior Leaders	Sophie Burrows (Assistant Headteacher) Charlotte Wall (Assistant Headteacher) (Maternity Leave) Jemma Wale (EYFS) Caroline Pollard (KS1) Vicky Hillier (LKS2) Natalie Cobb (UKS2) Mandy Lyons (SBM)	admin@groveroad.herts.sch.uk
Head of Inclusion	Debbie Norridge	admin@groveroad.herts.sch.uk
Headteacher	Jon Flynn	head@groveroad.herts.sch.uk
Deputy Head	Katie Reeve	admin@groveroad.herts.sch.uk
Inclusion Team	Debbie Norridge (Head of Inclusion) Gemma Sainsbury (Inclusion and Pastoral Co-ordinator) Jade Hanley (SENCo) Charlotte Wall (SENCo) (Maternity Leave)	admin@groveroad.herts.sch.uk
Nursery Admissions Or School Gateway Payments	Sharon Wheeler	admin@groveroad.herts.sch.uk 01442 822056 Option 2, Option 1
All other queries	School office: Sara Cunningham Fiona Ullman	admin@groveroad.herts.sch.uk 01442 822056

 

If in doubt please just call the office and the team will be happy to direct your call to the most appropriate person.